Subject: Important Update on Yearly/Promotional VPS Plans

We are reaching out to inform you of an important update regarding our Yearly/Promotional VPS plans. After careful consideration, we have made the difficult decision to discontinue this product line. This change is effective immediately for renewals, but we will honor all existing plans through their current paid terms. We understand that this may come as a disappointment to some of you, and for that, we sincerely apologize. While many of you have been wonderful customers, this product line has presented unique challenges. A significant portion of these plans have resulted in disproportionate abuse and support demands compared to our other offerings. Despite our best efforts, this has created an unsustainable situation as the problems continue to resurface and continue to remain and/or grow with time. The only alternative to this would be implementing strict KYC/identification policies and limitations on all customer accounts which we are absolutely not willing to do. This has been limiting our ability to focus on other improvements across our entire platform. We greatly appreciate your business and want to provide as smooth a transition as possible.Here are the options available to you:

Your Options:

1. Pro-Rated Refund & Early Cancellation
If you prefer to cancel your service now and receive a prorated refund please let us know by opening a ticket and we will issue a prorated refund from November 1, 2024 until your due date. Services will remain active until at least November 30, 2024. We understand the need for clarity and will do our best to assist with your transition if this option suits your needs.

2. Continue Your Service Until the End of Your Paid Term
If you'd like to continue using your VPS until the end of your prepaid term (no matter the length), we will fully honor the remaining time. To choose this option, you do not have to do anything. Additionally, we’re happy to offer a recurring discount to transition to one of our upgraded VPS products at the end of your term—or even sooner if you wish to move early with a prorated refund for the remainder of your time. Our DIY VPS lineup is competitively priced and may align with your needs, though there may be slight differences in specifications.

**Additional Notes:
**
- If your due date is before December 1, 2024, your plan will be automatically extended at no cost until December 1, to ensure fairness during this transition.
- IPv4 Renumbering: Separately, and unrelated to just the Yearly plans, we will be renumbering all VPSs in the 38.0.0.0/8 IPv4 space. This is due to a recent AUP change by Cogent, which has created operational risks by threatening to revoke BGP sessions/announcements for unrelated and lawful content hosted in our separate completely non-Cogent facilities. To safeguard your rights and maintain stability, we have already secured new IP space and affected customers will be notified of migration details soon.

If your situation is unique or not well-covered by the options above, you should still open a support ticket and our team will do their best to assist you. We are open to helping you and finding a solution for our early supporters. We do value your business and the trust you’ve placed in us. While this was not an easy decision, we are committed to improving our services and ensuring that we can better meet the needs of existing and new customers moving forward and making sure our efforts are focused on supporting them rather than continually cleaning up messes left by abusers.

Thank you for your understanding and support.

Sincerely,
Eric Yingling
Crunchbits LLC